Frequently Asked Questions
Useful information for your stay in Santo Tirso
Find quick and clear answers to the most common questions about your stay at Hotel Cidnay, helping you plan your visit with complete confidence and peace of mind.
Bookings & Policies
How can I guarantee the best price when booking on the official website?
By booking through our official website, you always benefit from the best price guaranteed, exclusive conditions and direct contact with our team.
What are the advantages of booking directly with you?
When you book with us, you have access to the best price, a welcome drink, flexible changes and cancellations, and a team always available to support your stay.
What is the cancellation and date change policy?
The conditions vary depending on the rate selected. However, we offer options with free cancellation and the possibility to change dates at no additional cost.
Can I check in early or request a late check-out?
It depends on availability on the day. Please speak to reception so we can check the best option for you.
Does the hotel require prepayment or a deposit?
Some rates require prepayment; others are paid only at check-in. All information is shown at the time of booking.
Which payment methods are accepted?
We accept debit and credit cards, cash payments and bank transfers upon request.
Check-in, Check-out & Stay
What time can I check in from?
Check-in is available from 3:00 pm.
What time is check-out?
Check-out must be completed by 12:00 pm.
Does the hotel accept pets?
No. At the moment, it is not possible to accommodate pets.
Do the rooms have a balcony and mountain view?
Some rooms have a balcony and mountain view. This information is identified for each room type at the time of booking.
What amenities are included in the rooms?
All rooms include Wi-Fi, air conditioning, hairdryer, amenities, coffee machine, TV, safe, minibar and ironing facilities.
Does the hotel offer connecting or adapted rooms?
We have several options suitable for different needs. Please contact us so we can check the best solution for you.
Hotel Services
Is Wi-Fi free?
Yes, Wi-Fi is free throughout the hotel.
Is parking free? Do I need to book?
Parking is free and subject to availability. No reservation is required.
Does the hotel provide airport transfer service?
Yes. We provide transfers upon request, at an additional cost of €45 per journey.
Is breakfast included?
It depends on the selected rate. Breakfast is served as a buffet and includes options for vegetarians, vegans and guests with intolerances.
Does the hotel have a gym?
Yes, available free of charge for all guests.
Can I request room service?
Yes, we offer room service with a selection of meals and drinks.
Is there a laundry service?
Yes. We provide laundry and dry-cleaning services upon request.
Does the hotel provide a wake-up service?
Yes, simply request it at reception.
Restaurant & Bar
Is it necessary to book a table at Restaurante Unisco?
We recommend booking in advance, especially at weekends.
What are the restaurant opening hours?
Breakfast: 7:00 am–10:30 am (Sunday: 8:00 am–10:30 am)
Lunch: 12:30 pm–3:00 pm
Dinner: 7:30 pm–10:00 pm
Are there options for allergies or food intolerances?
Yes. We have options for vegetarians, vegans and guests with intolerances. Please inform us at the time of booking.
Is Cidnay Lounge Bar open to non-guests?
Yes, the bar is open to the public and offers a menu of snacks and cocktails.
Does the restaurant have a children’s menu?
Yes, upon request.
Location & Access
Where is Hotel Cidnay located?
We are located at Rua Dr. João Gonçalves, 4780-398 Santo Tirso, in the district of Porto.
How far is Porto Airport?
We are 20 minutes from Francisco Sá Carneiro International Airport.
Is the hotel close to Santo Tirso’s main attractions?
Yes. We are very close to Monte Nossa Senhora da Assunção, MIEC, Mosteiro de São Bento and Mosteiro de Singeverga.
Is there public transport near the hotel?
Yes, there are several transport options within walking distance.
Events & Meetings
Does the hotel organise corporate events and conferences?
Yes. We offer an Executive Centre with versatile rooms for meetings from 6 to 150 people.
What is the capacity of the meeting rooms?
We have 6 multifunctional rooms with over 1,040 m² in total, adaptable to different types of events.
Does the hotel organise weddings, banquets and celebrations?
Yes. We create personalised events for every occasion.
How can I request a quote for an event?
Simply fill in the form available on the Events page or contact us directly.
